Clear Image Auto Glass Warranty Coverage
Clear Image Auto Glass stands behind eligible glass repairs, replacements, installations, and workmanship performed by Kiel Eby.
If you have a concern after service, contact Kiel directly at(503) 522-9580 before arranging outside repairs.
How to Report a Warranty Concern
Call Clear Image Auto Glass at (503) 522-9580during normal business hours to report a potential warranty concern.
Please provide your name, service date, vehicle information, service location, and a description of the issue.
Kiel personally reviews warranty concerns and coordinates the appropriate next step.
Lifetime Coverage for Glass Replacement Work
Eligible replacement glass, materials, and installation workmanship are covered for as long as you own or lease the serviced vehicle.
Coverage applies to defects in materials and errors related to the Clear Image installation.
The warranty applies only to the original customer and vehicle. It is not transferable to another owner or customer.
Limited Coverage for Rock Chip Repairs
Rock chip repairs are intended to reduce the visibility of damage and help prevent the damage from spreading.
A repaired chip may remain visible, and the original damage will not always disappear completely.
Repair results depend on the age, size, shape, location, contamination, and severity of the damage.
Rock Chip Repair Follow-Up Coverage
If a repaired chip fails or the damage continues spreading, contact Clear Image as soon as possible.
When appropriate, Clear Image may apply the original repair cost toward a replacement windshield performed by Clear Image.
This coverage applies only to the original repaired damage and does not cover new or unrelated damage.
Coverage for Damage During Installation
Clear Image will address glass damaged during installation when the damage resulted from a Clear Image installation error.
Glass defects involving materials or installation workmanship may also qualify for corrective service.
A warranty inspection is required before replacement, reimbursement, or corrective work is authorized.
Existing Vehicle Conditions and Corrosion
Pre-existing vehicle conditions may affect the safety, fit, or integrity of a glass installation.
Examples include corrosion, surface coatings, damaged pinch welds, structural issues, or compromised supporting components.
Clear Image will identify and explain visible concerns before service whenever reasonably possible.
Some conditions may not become visible until the existing glass has been removed.
Damage Outside the Warranty Coverage
The warranty does not cover damage caused by road debris, collisions, vandalism, weather, misuse, neglect, or unrelated vehicle events.
It also does not cover new damage or conditions unrelated to Clear Image materials or workmanship.
Vehicle modifications or changes from original manufacturer specifications may affect coverage.
ADAS Calibration Warranty Limitations
ADAS calibration performed as part of an eligible windshield replacement is covered for 30 days or until the next recalibration event, whichever occurs first.
Repeated calibration caused by a later event, vehicle modification, system fault, or unrelated repair is not covered.
Any existing ADAS fault must be corrected by the customer before warranty calibration work can proceed.
Advanced Safety System Verification Requirements
ADAS systems must be operating properly before warranty calibration work is authorized.
The customer is responsible for diagnostic, programming, component, or calibration costs caused by pre-existing system problems.
Clear Image cannot guarantee the operation of safety systems affected by unrelated vehicle conditions.
Safe Drive-Away and Adhesive Cure Time
Follow all instructions provided by Clear Image regarding adhesive cure time and vehicle use after installation.
Do not drive the vehicle until the safe drive-away time provided for the installation has passed.
Passengers must remain properly restrained, and all vehicle safety equipment should be used as directed.
Warranty Inspections and Authorization
Clear Image may require an inspection to determine whether a concern is covered by this warranty.
Do not remove, adjust, repair, replace, or modify the glass before contacting Clear Image.
Outside work or expenses are not authorized for reimbursement unless Kiel approves them in advance.
Warranty Work Performed by Clear Image
Warranty corrections are limited to repair, replacement, adjustment, or related service performed by Clear Image or an approved service provider.
Clear Image may determine the appropriate corrective solution after reviewing the original service and vehicle condition.
The available remedy may depend on the type, cause, and extent of the reported concern.
When Outside Assistance Is Necessary
If Clear Image cannot reasonably perform the warranty service, Kiel may help coordinate an appropriate local service provider.
Any outside estimate or warranty expense must be approved by Clear Image before work begins.
Costs that are unreasonable or unrelated to the original service may not qualify for coverage.
Warranty Coverage for Mobile Service
Clear Image provides mobile service throughout its service area, so follow-up arrangements may depend on location and vehicle condition.
Kiel will explain the available options and coordinate the next appropriate step directly with you.
Travel, storage, towing, or other additional expenses are not automatically covered.
Reporting a Warranty Concern Promptly
Contact Clear Image within 30 days of discovering a potential defect or service-related concern.
Prompt reporting helps prevent a small issue from becoming more extensive or affecting other vehicle components.
Warranty coverage may be affected when a concern is not reported promptly.
Non-Transferable Warranty Terms
This warranty applies to the original customer and vehicle identified on the Clear Image work order.
Warranty rights may not be transferred, assigned, or extended to another vehicle or customer.
The warranty remains available while the original customer owns or leases the serviced vehicle.
Warranty Service Does Not Cover Lost Use
This warranty addresses eligible glass materials, installation workmanship, and related covered service.
It does not automatically cover lost income, rental vehicles, towing, storage, travel, or other indirect expenses.
Nothing in this warranty limits rights that cannot legally be excluded under applicable law.
Questions About Clear Image Warranty Coverage
Kiel Eby personally handles warranty questions and follow-up service for Clear Image Auto Glass customers.
Call (503) 522-9580 with questions about coverage, service records, inspections, or corrective work.
Please save your Clear Image work order or invoice for your records.
Frequently Asked Warranty Questions
How long does replacement glass warranty coverage last?
Eligible replacement glass, materials, and installation workmanship are covered for as long as you own or lease the serviced vehicle.
Does the warranty transfer to a new vehicle owner?
No. The warranty applies to the original customer and vehicle and is not transferable after ownership or leasing responsibility changes.
What does the rock chip warranty cover?
Rock chip coverage applies to the original repaired damage and may allow the repair cost to be applied toward a Clear Image replacement windshield when appropriate.
Will a repaired rock chip disappear completely?
No. Rock chip repairs reduce visibility and help limit spreading, but the original damage may remain visible.
What happens if the chip spreads after repair?
Contact Clear Image promptly. Kiel will review the damage and determine whether the repair qualifies for available follow-up coverage.
Does the warranty cover new glass damage?
No. New damage caused by road debris, collisions, weather, vandalism, misuse, or unrelated events is not covered.
Does the warranty cover pre-existing corrosion?
No. Pre-existing corrosion or other vehicle conditions that compromise the installation are not caused by Clear Image workmanship and may be excluded.
What if hidden damage appears after glass removal?
Some supporting conditions cannot be identified until the existing glass is removed. Kiel will explain any newly discovered concern before proceeding when possible.
How long is ADAS calibration covered?
Eligible ADAS calibration is covered for 30 days or until the next recalibration event, whichever occurs first.
Does the warranty cover repeated ADAS calibration?
No. Repeated calibration caused by another event, system fault, modification, or unrelated repair is not covered.
What if my ADAS system already has a fault?
The customer is responsible for correcting pre-existing system faults and related diagnostic, programming, component, or calibration costs.
Can I use another glass company for warranty repairs?
Contact Clear Image before arranging outside work. Outside repairs or expenses require advance approval to be considered.
Can I repair the glass before contacting Clear Image?
No. Contact Kiel first. Removing, adjusting, repairing, or replacing the glass may affect warranty eligibility.
Do I need an inspection for warranty service?
Possibly. Clear Image may require an inspection to determine the cause of the concern and the appropriate remedy.
Who handles Clear Image warranty concerns?
Kiel Eby personally handles warranty questions, inspections, follow-up service, and approved warranty coordination.
What information should I provide when calling?
Provide your name, service date, vehicle information, service location, work order details, and a description of the concern.
Does the warranty cover rental vehicles or lost income?
No. Rental vehicles, lost income, towing, storage, travel, and similar indirect expenses are not automatically covered.
Clear Image Stands Behind Its Work
Clear Image combines experienced workmanship, quality materials, and direct owner follow-up after every service.
If something does not seem right, call Kiel directly so the concern can be reviewed properly.
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